Refund policy

Returns within 30 days

We accept returns of unopened products within 30 days of delivery. To be eligible, the item must be unused, in its original sealed packaging, and in the same condition you received it.

Because our patches are single-use personal care items applied to the skin, we cannot accept returns of opened packages or used patches.

How to start a return

Email us at info@wavepatchglobal.com with your order number. We will reply with return instructions and the return address. Items sent back without first contacting us will not be accepted.

Return shipping costs are the customer's responsibility, unless the item arrived damaged or we sent the wrong item.

Damaged or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, including shipping.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.